Reference

Understand Your Rights Before You Start

This page sets out the legal framework that governs your account with xe99. Access to our platform, including any account activity involving bKash, Nagad or Rocket, depends entirely on your local law and whether you fall within an eligible region.

Eligibility by local lawAccount-level conditionsbKash, Nagad, Rocket usage termsContact path for legal queriesBangladesh region policy

Explore the Lobby Read FAQ

CONTACT LEGAL TEAM

Reach Us for Legal or Policy Questions

If you have a question about how our terms apply to your account, or you want to raise a concern about a legal matter, our support team is the right place to start. Queries about wallet verification — including bKash, Nagad and Rocket name-match issues — can also be directed here. We will escalate anything that requires a policy review.

HOW WE HANDLE DATA

Security, Data and Account Integrity

Our legal obligations extend to how we store and use your data. We hold account information only for as long as your account remains active or as required by applicable rules. Wallet details — bKash, Nagad, Rocket — are stored against your account solely to process deposits and withdrawals. You can request a copy of the data we hold or ask us to delete it by contacting support with your account ID.

Data Retention We keep your account data only while your account is open or where retention is required by applicable rules. Closed accounts are subject to standard deletion timelines.

Cookie Policy Cookies on xe99 are used for session continuity — so your lobby state, wallet selection and language preference carry across pages on mobile and desktop.

Account Security Your account is protected by OTP verification on login. We do not share your login credentials or wallet details with third parties outside our payment processing chain.

Data Change Requests To update or correct personal data we hold, contact support via live chat or email. Wallet name changes require identity verification before any update is applied.

What Our Legal Terms Actually Cover

xe99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

xe99 operates under terms that govern how your account is opened, maintained and closed. These terms apply to every interaction on the platform — from account registration through to wallet activity using bKash, Nagad or Rocket. If your local law restricts access to platforms of this

1
type, those restrictions take precedence over anything on this page. We do not override local jurisdiction. You are responsible for checking whether access is permitted where you are located. Our terms set out your obligations as an account holder: you must provide accurate details when you
2
open an account, you must not allow another person to use your account, and any wallet linked — whether bKash, Nagad or Rocket — must be registered in your own name. Mismatches between your account name and your payment wallet name will trigger a verification hold.
3
We reserve the right to suspend or close accounts where our terms are breached. Any funds held in a suspended account remain subject to our standard verification process before release. Disputes relating to account decisions can be raised through our support channel, and we will respond
4
in line with the process described in the section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Legal and Policy Questions Answered

These are the questions we get most often about how our terms apply to accounts in Bangladesh. If your question is not here, raise it through live chat or email.

Eligibility depends entirely on your local law and the region you are in. We do not override local legal restrictions. Check your own jurisdiction before opening an account.

Our terms require that any linked wallet — bKash, Nagad or Rocket — is registered in the same name as your xe99 account. A mismatch triggers a verification hold on withdrawals.

Yes. Contact support with your account ID and request a data summary. We will provide the information we hold in line with our retention policy.

Once your account is closed, we retain data only for the period required by applicable rules. After that period, account and wallet details are removed from active storage.

Raise the dispute through our support email or live chat. Include your account ID and the reason you believe the suspension was applied incorrectly. We review and respond formally.

Your wallet details are used only to process your deposits and withdrawals. They are not shared with third parties outside the payment processing chain required to complete your transaction.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoRocket Instant Transfer InfoXe99 Banking

Understand Your Rights Before You Start

Reach Us for Legal or Policy Questions

Security, Data and Account Integrity

Common Legal and Policy Questions Answered

01 Does Bangladesh law allow me to use xe99?

02 Why does my bKash name need to match my account name?

03 Can I request the personal data xe99 holds on me?

04 What happens to my account data if I close my account?

05 How do I dispute an account suspension?

06 Are my Nagad or Rocket payment details shared with anyone?

Legal

Related pages

Related pages