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How xe99 Handles Your Personal Information

This privacy policy explains what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, or contact support — and how we protect it. Access to and use of xe99 depends on your local law and eligible regions.

Account data protectionLocal payment privacyCookie controlsData access requestsSecure wallet handling
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xe99 How xe99 Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, ask us to delete something, or flag a concern about how your information is being used, get in touch through any of the channels below. We aim to respond to all data-related requests within a reasonable time. Include your registered phone number so we can verify your identity before making any changes to your account data.

Live Chat Open the chat widget on any page to raise a privacy question or data request directly. Have your account phone number ready for verification.
Email Support Send your data access or correction request to our support email. We confirm receipt and follow up once your identity is verified against your account.
Account Settings Some data preferences — like cookie settings and marketing contact — can be adjusted directly inside your account settings without contacting support.
DATA HANDLING PRACTICE

How We Protect and Manage Your Account Data

We apply SSL encryption across the site and app so that data moving between your phone and our servers — including bKash and Nagad payment details — is protected in transit. Account passwords are hashed; we never store them in plain text. Session tokens expire after inactivity so your account does not stay open on a shared device.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the site is used. You can adjust non-essential cookie preferences from the settings panel.

Payment Data Retention

Transaction records for bKash, Nagad and Rocket deposits are kept for the period required by applicable financial rules, then removed from active systems.

Account Security

Login attempts are monitored for unusual patterns. If we detect something unexpected, we may ask you to re-verify via OTP before restoring full account access.

Data Change Requests

You can request corrections to your stored name, phone number or email by contacting support. Identity verification is required before any account data is updated.

Common Questions About Your Privacy at xe99

Below are the questions we hear most often about data handling, account privacy and your rights as someone using xe99 from Bangladesh. If something is not covered here, reach out through live chat or email and we will follow up directly.

We collect your name, phone number, email and the payment method you register — bKash, Nagad or Rocket. Device and session data is also logged when you access the site.

Only with the payment processors that handle those specific transactions. We do not sell payment data. Third-party partners are bound by data agreements that limit how they use your information.

We retain account and transaction records for a period after closure as required by applicable rules, then remove them from active systems. The exact period depends on the type of data.

Yes. Contact us via live chat or email with your registered phone number. We verify your identity first, then provide a summary of the personal data linked to your account.

Reach support through live chat or email, provide your account phone number for verification, and tell us what needs correcting. We update it once identity is confirmed.

We use session cookies for login continuity and analytics cookies to see how the site is used. Non-essential cookies can be adjusted in the settings panel inside your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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