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Understand Your xe99 Account Terms

These terms set out what you agree to when you open and use your xe99 account — including how deposits via bKash, Nagad and Rocket are handled, what conduct is expected, and how account access is managed.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessOne account per personTerms may update with notice
xe99 Understand Your xe99 Account Terms
HOW WE OPERATE

How xe99 Handles Your Account and Data

We keep your account data and transaction records to process your bKash, Nagad and Rocket payments accurately and to resolve any disputes you raise. Data is stored securely and not shared with third parties outside what is needed to process payments or comply with a legal obligation. You can request a copy of the data we hold on your account by contacting support with your account ID.

Account Security

Your account is protected by a verified login flow, including OTP confirmation on mobile. Never share your PIN or login credentials — this breaches your account terms.

Data Retention

We retain transaction data — including bKash, Nagad and Rocket payment records — for as long as your account is active and for a period after closure as required by applicable obligations.

Cookies and Sessions

We use session cookies to keep your account logged in across mobile and desktop. Clearing cookies will end your session; your wallet balance and history are unaffected.

Requesting Changes

To update your registered mobile number, linked wallet or account email, contact support via live chat or email. Identity checks apply before changes are confirmed.

TERMS CONTACT

Reach Us About Your Terms Query

If any part of these terms is unclear — whether it relates to your wallet, a payment dispute through bKash or Nagad, or account status — our support team can clarify. We handle terms-related queries through the channels below. Response times vary; for urgent account access issues, live chat is the quickest path.

Live Chat Reach us directly through the live chat button in your account dashboard for real-time answers on account terms, wallet queries and eligibility questions.
Email Support Send detailed terms or payment dispute queries to our support email. Include your account ID and any relevant bKash, Nagad or Rocket transaction references.
Help Centre Our help centre holds written answers to common terms questions — account limits, wallet rules, what triggers a review and how to request account changes.

Common Questions About These Terms

The questions below come from real account holders asking about eligibility, wallet rules and what happens when terms are reviewed. If yours is not here, contact support directly.

These terms apply to anyone who opens or uses an xe99 account, regardless of device. Access depends on whether use is permitted under your local law and eligible region.

No. One account per person is a firm rule. Duplicate accounts breach these terms and may result in both accounts being suspended pending a review of your wallet balance.

If your account is closed for a terms breach, any balance may be withheld during review. If closure is voluntary and no breach applies, your wallet balance is returned to your payment method.

We send a notice to the email address registered on your account before any change takes effect. Continuing to use your account after that period means you accept the updated terms.

Yes. Contact our support team with your account ID and a data request. We will confirm what we hold, including payment records from bKash, Nagad and Rocket transactions.

A payment delay caused by the wallet provider's own network is not a terms breach on your side. Contact support with the transaction reference and we will investigate with the payment record.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.